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Whether you’re using our products for the first time or transitioning to new ones, RealPage is standing by to help. Our product experts are available for the entire range of support activities, from pre-implementation planning through follow-up “performance tuning” once the products are up and running. You choose the level of support you want, depending on your resources. You can leave most implementation and support activities to RealPage, or just have us educate and assist you in handling them yourself. Either way, our mission is to ensure that you get the most out of our industry-leading property management solutions.
Solution consulting is offered for: OneSite Leasing & Rents, OneSite Facilities, OneSite Purchasing, OneSite Leasing & Rents Affordable, OneSite Leasing & Rents Affordable—Tax Credits, OneSite Accounting, CrossFire, Central Reporting, OneSite Screening and Site Data Exchange.
RealPage offers a full range of consulting services to assist our clients. Our services include:
- Project Management - Plan, coordinate, document, facilitate, communicate
- Business Process Evaluation - Evaluate and document changes in current business pro
- Business Model Development/ iGuide Meetings - Create/refine OneSite business models (do the work or train SuperUser on how to handle)
- Data Conversions - Refine conversion procedures and plan out conversion schedule
- Application Management Procedures - Design and implement procedures for on-going application management activities such as change management, release management, etc.
- Configuration Standardization - Document application configuration and work with Operations to standardize configuration options across portfolio
- Application Training/Support - Design and implement procedures for training and support
- Issues/Enhancements - Make decisions regarding issue resolution, prioritize issues, log and track, report on weekly
- Additional Interfaces - Order and implement interfaces for GL & AP, utility billing, resident refunds, collections, etc.
- Implementation Plan - Create overall plan for full roll-out
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Our support professionals are with you every step of the way.
Customer Signs Contract 
Prepare Statement of Work for Consulting & Training
Kick-Off Meeting
Project Planning Meeting
Business Model Development Meeting
Data Conversion
User Training
Post Migration Validation
All Current Sites Deployed
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CrossFire
Site Help